INDUSTRY · RETAIL
INDUSTRY · RETAIL
The 24-hour customer line that costs nothing to staff.
Order status, returns, store hours, stock checks. Connected to your commerce stack on day one, with transfer to a human when the call earns it.
AVG CALL VOLUME
5k–1M / day
COMMON FLOWS
Order · Return · Stock
INTEGRATION SCOPE
Shopify · Stripe · OMS
COMMON FLOWS
What we've shipped in retail.
01
Order status
Lookup by order number or phone, read the status, offer next-best-action (track, cancel, replace).
02
Returns & exchanges
Walk the customer through eligibility, generate the return label, schedule pickup if applicable.
03
Store & stock check
Find the nearest store with the item in stock, read hours, route to the store line for hold.
PRICING
Same plans. Same features. Every tier.
Pricing for retail is identical to every other vertical. We don't price-discriminate by industry.
How are you paying for the model?
FREE
/ month
Test the full flow.
$10 of free credits ≈ 83 minutes
$0.12/min · managed
- 3
- concurrent calls
- 25 MB
- knowledge base
- 3 d
- analytics retention
- 1
- seats
Community
- ✓All flow node types
- ✓Gemini Live voice AI
- ✓BYOK Gemini API key
- ✓BYOK Twilio account
- ✓OpenAPI function calling
- ✓Knowledge base + RAG
GROWTH
/ month
Production-ready, single team.
$0.10/min · managed
- 10
- concurrent calls
- 250 MB
- knowledge base
- 30 d
- analytics retention
- 5
- seats
Email · 1 business day
- ✓Everything in Free
- ✓Call recordingsCOMING SOON
- ✓Real-time monitoring
- ✓Custom domain on share links
BUSINESS
/ month
Scale across teams.
$0.08/min · managed
- 50
- concurrent calls
- 1 GB
- knowledge base
- 90 d
- analytics retention
- 25
- seats
Email + Slack · 4 business hours
- ✓Everything in Growth
- ✓Webhook & API accessCOMING SOON
- ✓RBAC (org-level roles)
- ✓Audit log export
ENTERPRISE
from $500/month · negotiated
When isolation isn't optional.
$0.06/min · managed
- ∞
- concurrent calls
- Unlimited
- knowledge base
- Unlimited
- analytics retention
- ∞
- seats
Dedicated CSM + Slack channel
- ✓Everything in Business
- ✓Dedicated orchestratorCOMING SOON
- ✓EU or US data residencyCOMING SOON
- ✓99.9% uptime SLACOMING SOON
- ✓Compliance recordingCOMING SOON
- ✓Custom contract / NDA / DPA
RETAIL · FAQ
Questions buyers in your category ask.
Does it integrate with Shopify?
Yes — drop in the Shopify Admin API spec, the agent calls it. Same model for Stripe, your OMS, and any internal API.
Can the agent take a payment?
Yes, via your existing PCI-compliant payment provider, surfaced as a tool. The agent never sees raw card data.
What about peak season?
BYOK Twilio means the inbound number is yours and scales with your Twilio account. Concurrency follows your Renggo tier.