1. About this list
We use the providers below to run the Renggo platform and website. Each is bound by a written agreement with data protection obligations at least as protective as our Data processing agreement. Where data leaves the European Economic Area, the transfer is protected by the European Commission's Standard Contractual Clauses (SCCs) or an adequacy decision.
2. Platform providers
These providers may process personal data in our customers' conversations, depending on the voice engine, model and features each customer chooses for its agents. When a customer uses its own provider keys, that provider works for the customer instead of for us.
| Provider | Purpose | Data location and transfer mechanism |
|---|---|---|
| Google LLC (Gemini) | AI language and real-time speech models (Gemini Live is the default voice engine) | United States and other countries; SCCs |
| OpenAI, L.L.C. | AI language models, when selected for an agent | United States; SCCs |
| Anthropic, PBC (Claude) | AI language models, when selected for an agent | United States; SCCs |
| Deepgram, Inc. | Speech-to-text, when selected in a pipeline voice engine | United States; SCCs |
| Cartesia AI, Inc. | Text-to-speech, when selected in a pipeline voice engine | United States; SCCs |
| ElevenLabs | Text-to-speech, when selected in a pipeline voice engine | United States; SCCs |
3. Website and communication providers
| Provider | Purpose | Data location and transfer mechanism |
|---|---|---|
| Vercel Inc. | Hosting and delivery of renggo.com, including server logs | United States and global edge network; SCCs |
| Google Ireland Limited (Google Workspace) | Email: our support@renggo.com mailbox and delivery of website form submissions | European Union, United States and other countries; SCCs |
4. Services you connect yourself
Customers connect their own accounts with these services. They are the customer's providers, under the customer's own agreement with them, and not our sub-processors:
- telephony: Twilio numbers (Twilio bills the customer directly), SIP trunks and PBX systems;
- messaging channels: Telegram and WhatsApp;
- AI model and speech providers used with the customer's own keys (BYOK);
- the customer's own systems connected through APIs, OpenAPI or MCP.
5. Changes to this list
We give at least 30 days' notice before adding or replacing a sub-processor, by updating this page and notifying customers' account admins. Customers may object as described in the Data processing agreement. Questions: support@renggo.com.