Help every citizen find the right service.
Guide citizens to the right service, answer common questions and book appointments without the queue.
What the AI agent does for government agencies
Start from a template and adapt it to your own services, rules and systems.
The right service
Ask what the citizen needs and point them to the right service, office and documents.
Common questions
Answer questions about opening hours, fees and requirements from your own published information.
Appointments without the queue
Book, move or cancel appointments in your booking system.
In the citizen's language
Citizens can write or call in the language they're most comfortable with.
A passport appointment, booked in Telegram
A citizen asks in Telegram where to replace a passport. The agent names the right service, finds a free time and books it, without the citizen waiting in a queue.
- Service information comes from your own documents
- The appointment is booked in your booking system
- Anything the agent can't answer goes to your staff with a summary
What changes for your team
You stay in control of every conversation
Clear records, clear handovers and clear rules about data, so your agent works the way your business and your regulators expect.
Handover at the right moment
Route chats to the right person, or transfer calls with a spoken briefing so no one has to ask twice.
Every conversation on record
Transcripts, the actions taken and the reason each conversation ended, in one log you can export.
Recording on your terms
Call recording is switched on per agent, only where you decide you need it.
Roles for your team
Admins, members and read-only viewers, each scoped to your organisation.
Published data terms
Our data processing agreement and list of sub-processors are available for your review.
Dedicated infrastructure
Enterprise customers can run their live conversations on an orchestrator reserved for them alone.
Products for government agencies
Start with the channel your customers use most and add the others when you're ready.
Questions from government agencies
Anything else? Ask us in your demo.
Can the agent answer from our official information?
What about requests the agent shouldn't handle?
How is citizens' data handled?
See it working with your own services.
Tell us about your services and your customers, and we'll show you an agent built around them.