Orders & requests
Take orders and requests, and send them where they belong.
The agent takes orders and service requests in the conversation, checks the details and passes each one to the right system or team.
GW
Grace WalkerAppliance repair bot
LiveHow it works
How it runs
The main steps, in the order a customer meets them. You can change any of them in the flow builder.
- GreetingConversationWelcome the customer and ask what they need.
- Order or request?Logic SplitTell orders apart from service requests and questions.
- Collect the detailsExtract VariableCapture items, quantities, addresses or the problem, and read them back.
- CheckFunctionCheck stock, prices, delivery areas or availability through your API.
- CreateFunctionCreate the order or request in your system and give the customer a reference.
- Hand overPass anything unusual to the right team with a summary.
Setup
What you connect
- Your ordering, ticketing or service system's API
- Your products, prices and delivery rules, in a knowledge base or the flow
- The team that takes over when a person is needed
Products
Where it runs
The same flow, knowledge and connections work on each of these channels.
Use cases
More use cases
Start with one and add more as you go.
Customer support Answer common questions from your own documents, at any hour.Appointments & bookings Check availability, then book, move or cancel in your booking system.Lead qualification Ask the qualifying questions, score the lead and book a follow-up with sales.Routing & handover Recognise what the customer needs and bring in the right person with full context.Reminders & follow-ups Call customers ahead of appointments to confirm or reschedule.
See it working with your own customers.
Tell us how your customers reach you and what they ask most, and we'll show you this flow in your demo.