Hotels

Every guest gets an answer, at any hour.

Take reservations, answer guest questions and handle requests at any hour, in your guests' language.

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Emma HansenHotel help

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What it does

What the AI agent does for hotels

Start from a template and adapt it to your own rooms, policies and systems.

Reservations
Check availability and take, change or cancel bookings in your reservation system.
Guest questions
Answer questions about check-in times, parking, breakfast and facilities from your own documents.
Requests during a stay
Take requests like extra towels or a late check-out and pass them to the right team.
In your guests' language
Guests can call or write in their own language, and the agent answers in it.

Example conversation

A late check-out, arranged in the chat

A guest asks for a late check-out. The agent checks availability, updates the booking and confirms, without anyone at reception picking up.

Availability comes from your reservation system through its API
The booking is updated during the conversation
The change is in the conversation log for your team

Benefits

What changes for your team

Answers at any hourCalls and messages at night get the same answer as during the day.

Reception keeps its focusRoutine questions and booking changes are handled, so your team can look after the guests in front of them.

The right colleague, with contextComplaints and special requests go to the right person with a summary.

Every request on recordTranscripts and the actions taken, in one log you can export.

Products

Products for hotels

Start with the channel your customers use most and add the others when you're ready.

Live

AI Voice Agent

Answers and places phone calls

Explore AI Voice Agent Live

AI Chatbot

Chat on your website

Explore AI Chatbot Live

AI Telegram Bot

Serves customers in Telegram

Explore AI Telegram Bot Live

AI WhatsApp Bot

Answers WhatsApp messages

Explore AI WhatsApp Bot Coming soon

AI Email Assistant

Reads and replies to email

Explore AI Email Assistant

Common use casesAppointments & bookings Customer support Orders & requests Reminders & follow-ups

FAQ

Questions from hotels

Anything else? Ask us in your demo.

Can it take bookings in our reservation system?

Yes, if your system has an API. Import its OpenAPI spec and the agent can check availability and create, change or cancel bookings during the conversation.

Which languages can guests use?

Agents hold conversations in many languages, including English, Russian and Uzbek. Tell us which languages your guests use and we'll show them in your demo.

What if a guest wants to speak to a person?

The agent brings in the right colleague. On calls it can do a warm transfer with a spoken briefing, and in chats it passes the conversation on with a summary.

See it working with your own services.

Tell us about your services and your customers, and we'll show you an agent built around them.