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Add-⁠onQuality assurance

Every call checked. You hear about what matters.

Quality assurance looks at every call your assistant takes and tells you when something needs your attention, with the moment to listen to.

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What gets checked.

Examples of what quality assurance can look for in a call.

Was the question answered?Example
  1. CallerDo you open on Sundays?
  2. RenggoWe’re open Monday to Saturday, from 8:00 to 18:00.
  3. CallerOkay, thanks.

Answered from your opening hours

Alerts

An alert, not a report.

When a call needs you, you get a short alert. Open it and the call starts at the moment that matters.

Quality assuranceBooking not confirmedCall 15:05 · Linden Clinic

The caller asked for Thursday at 10:30, but no booking was made.

Transcript0:00 / 1:24Example
  1. 0:04CallerHi, I’d like to see Dr Reid this week.
  2. 0:14RenggoDr Reid has Thursday at 10:30 or Friday at 9:00.
  3. 0:38CallerThursday at 10:30 works.
  4. 0:58RenggoShall I book it for you?
  5. 1:06CallerLet me check and call you back.

Fix it once.

Each alert points to something you can change: a line in your knowledge or a step in your flow. Next week, fewer calls need a look.

  1. The alert

    A late-⁠cancellation fee was quoted that isn’t on your price list.

  2. The change

    You add the late-⁠cancellation fee to your price list, once.

  3. Next week

    Calls about the late-⁠cancellation fee pass the check.

This weekNeed a look: 3
Next weekNeed a look: 1
Example

Hear about the calls that matter.

Request a demo and we’ll show you how quality assurance works with your calls.

Request a demoSee add-⁠on pricing