Customer support
Support that knows your answers.
The agent answers common questions from your own documents, at any hour. When a question needs a person, it hands over with the full context.
CM
Chloe MorganOnline shop help
LiveHow it works
How it runs
The main steps, in the order a customer meets them. You can change any of them in the flow builder.
- GreetingConversationWelcome the customer and ask how you can help.
- Answer from your documentsConversationSearch a knowledge base with your help articles and policies, so answers come from your documents rather than the model's general knowledge.
- Take actionFunctionLook up an order or create a request through your API when the answer needs it.
- Needs a person?Logic SplitBranch when the customer asks for a person or the question isn't covered.
- Hand overBring in your team with a summary, or transfer the call with a spoken briefing.
Setup
What you connect
- A knowledge base of your help articles and policies
- Your phone number, website chat or Telegram bot
- Your tone of voice and escalation rules, written into the flow
Products
Where it runs
The same flow, knowledge and connections work on each of these channels.
Live
AI Voice Agent
Answers and places phone calls
Explore AI Voice Agent LiveAI Chatbot
Chat on your website
Explore AI Chatbot LiveAI Telegram Bot
Serves customers in Telegram
Explore AI Telegram Bot LiveAI WhatsApp Bot
Answers WhatsApp messages
Explore AI WhatsApp Bot Coming soonAI Email Assistant
Reads and replies to email
Explore AI Email AssistantUse cases
More use cases
Start with one and add more as you go.
Appointments & bookings Check availability, then book, move or cancel in your booking system.Orders & requests Take orders and service requests and pass them to the right system.Lead qualification Ask the qualifying questions, score the lead and book a follow-up with sales.Routing & handover Recognise what the customer needs and bring in the right person with full context.Reminders & follow-ups Call customers ahead of appointments to confirm or reschedule.
See it working with your own customers.
Tell us how your customers reach you and what they ask most, and we'll show you this flow in your demo.